HR Service Center Representative I - Temporary

Company Information

Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education.

Responsibilities

• Provide first point of contact support for HR-related inquiries
• Maintain customer contact until requests are resolved
• Provide accurate, consistent and timely responses to HR requests
• Perform basic administration processing and data input
• Utilize knowledge base tool for customer answers
• Educate caregivers on company practices and tools
• Refer complex cases to appropriate Specialist or COE
• Manage incoming and outgoing forms and information
• Meet key performance measures such as first call resolution

Mandatory Requirements

• High School Diploma/GED
• 3 years of applicable Human Resources service delivery experience or 2 years as a HR Service Center Representative I
• Proficiency in Operational Excellence
• Customer service experience

Preferred Requirements

• Bachelor’s or Master’s Degree
• Project Management experience
• Account Management experience