HR Call Center Customer Service Rep

Company Information

Aston Carter provides corporate talent solutions, specializing in accounting, finance, human resources, and other administrative professions. The company serves clients globally and is recognized for its staffing excellence.

Responsibilities

• Take ownership of employee contacts
• Receive and resolve inquiries via phone, chat, and email
• Refer to documentation to resolve inquiries
• Build customer trust through personalized conversations
• Respond to employee-impacting issues
• Consult with partner teams on process changes

Mandatory Requirements

• 3+ years of recent customer support experience
• Phone and chat communication skills
• HR knowledge and experience
• Strong communication skills
• Proficiency in computers
• Ability to manage confidential information
• Detail-oriented with problem-solving skills

Preferred Requirements

• Empathy skills
• Experience dealing with customers
• Ability to adjust to changing workloads

Benefits

• Medical, dental, and vision insurance
• 401(k) options
• Career Advancement
• Growth Opportunities
• Full-Time Hours
• Life Insurance
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)