Remote HR Customer Service Representative
Aston Carter
Remote United States
About the Company
Aston Carter provides corporate talent solutions in various sectors including accounting, finance, and human resources. It serves many Fortune 500 companies.
Responsibilities
- Take ownership of employee contacts, ensuring each is resolved with problem-solving
- Receive and resolve inquiries via phone, chat, and email
- Build customer trust through empathetic conversations
- Respond to employee issues during leave events
- Use judgment and critical thinking for disability, leave, and accommodation requests
- Consult and collaborate with partner teams on process changes
Required Skills
- Customer service and support experience in phone and chat environments
- Strong communication skills
- Ability to show and demonstrate empathy
- Proficiency in Microsoft Office
- Ability to research and find answers or information
Preferred Skills
- Experience dealing with customers and utilizing empathy skills
- Proven ability to manage changing workloads in a fast-paced environment
- Ability to manage confidential and sensitive employee information
Benefits & Perks
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Life Insurance
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
