Remote HR Customer Service Representative

Company Information

Aston Carter provides corporate talent solutions in various sectors including accounting, finance, and human resources. It serves many Fortune 500 companies.

Responsibilities

• Take ownership of employee contacts, ensuring each is resolved with problem-solving
• Receive and resolve inquiries via phone, chat, and email
• Build customer trust through empathetic conversations
• Respond to employee issues during leave events
• Use judgment and critical thinking for disability, leave, and accommodation requests
• Consult and collaborate with partner teams on process changes

Mandatory Requirements

• Customer service and support experience in phone and chat environments
• Strong communication skills
• Ability to show and demonstrate empathy
• Proficiency in Microsoft Office
• Ability to research and find answers or information

Preferred Requirements

• Experience dealing with customers and utilizing empathy skills
• Proven ability to manage changing workloads in a fast-paced environment
• Ability to manage confidential and sensitive employee information

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Life Insurance
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)