HR Call Center Customer Service Rep

Company Information

Aston Carter provides corporate talent solutions in accounting, finance, human resources, and more. They serve clients globally and are recognized for staffing excellence.

Responsibilities

• Take ownership of employee contacts
• Resolve inquiries via phone, chats, and emails
• Refer to documentation and escalate when necessary
• Build customer trust through personalized conversations
• Respond to employee-impacting issues during leave events
• Consult with partner teams on process changes

Mandatory Requirements

• 3+ years of recent customer support experience
• HR knowledge and experience
• Strong communication skills
• Proficiency in computers
• Ability to manage confidential information
• Detail-oriented

Preferred Requirements

• Experience dealing with customers
• Ability to show and demonstrate empathy
• Ability to adjust to changing workloads

Benefits

• Medical, dental, and vision insurance
• 401(k) options
• Career advancement opportunities
• 100% remote work
• Full-time hours
• Short and long-term disability
• Employee assistance program