Remote HR Call Center Representative

Company Information

Aston Carter provides corporate talent solutions in various sectors including accounting, finance, human resources and more. The company serves many Fortune 500 clients.

Responsibilities

• Take ownership of employee contacts, ensuring resolution with a high degree of problem-solving and customer focus.
• Receive and resolve inquiries via phone, chats, and emails as the first point of contact for Leave, Disability, and HR-related issues.
• Use available documentation such as FAQs and knowledge base articles to resolve inquiries, escalating when necessary.
• Build customer trust through empathetic, personalized conversations.
• Respond to employee issues during leave events with appropriate communication and documentation.
• Use critical thinking to balance process adherence with employee needs.
• Collaborate with partner teams to resolve cross-functional issues and update policies.

Mandatory Requirements

• Customer service experience
• Proficiency in Microsoft Office
• Strong communication skills
• Ability to demonstrate empathy
• Research skills to find answers and information

Preferred Requirements

• Experience in HR-related roles
• Ability to manage confidential and sensitive information
• Proven ability to adjust to changing workloads
• Problem-solving and organizational skills

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)