HR Call Center Customer Service Rep
Aston Carter
Remote United States
About the Company
Aston Carter provides corporate talent solutions, specializing in accounting, finance, human resources, and more.
Responsibilities
- Take ownership of employee contacts and resolve inquiries
- Respond to inquiries via phone, chat, and email
- Refer to documentation for resolution of inquiries
- Build customer trust through personalized conversations
- Respond to employee-impacting issues during leave events
- Consult with partner teams on process changes
Required Skills
- 3+ years of recent customer support experience
- HR knowledge and experience
- Strong communication skills
- Ability to show and demonstrate empathy
- Proficiency in computers
- Exceptional use of empathy skills
- Ability to manage confidential and sensitive information
- Detail-oriented
- Problem-solving skills
Preferred Skills
- Experience dealing with customers
- Ability to adjust to changing workloads
- Ability to manage multiple priorities
Benefits & Perks
- Medical, dental & vision insurance
- 401(k) options
- Career advancement opportunities
- Growth opportunities
- Employee assistance program
- Paid time off, vacation, or sick leave
