HR Call Center Customer Service Rep

Company Information

Aston Carter provides corporate talent solutions, specializing in accounting, finance, human resources, and more.

Responsibilities

• Take ownership of employee contacts and resolve inquiries
• Respond to inquiries via phone, chat, and email
• Refer to documentation for resolution of inquiries
• Build customer trust through personalized conversations
• Respond to employee-impacting issues during leave events
• Consult with partner teams on process changes

Mandatory Requirements

• 3+ years of recent customer support experience
• HR knowledge and experience
• Strong communication skills
• Ability to show and demonstrate empathy
• Proficiency in computers
• Exceptional use of empathy skills
• Ability to manage confidential and sensitive information
• Detail-oriented
• Problem-solving skills

Preferred Requirements

• Experience dealing with customers
• Ability to adjust to changing workloads
• Ability to manage multiple priorities

Benefits

• Medical, dental & vision insurance
• 401(k) options
• Career advancement opportunities
• Growth opportunities
• Employee assistance program
• Paid time off, vacation, or sick leave