HR Call Center Customer Service Rep
Aston Carter
Remote United States
About the Company
Aston Carter provides corporate talent solutions, specializing in various professional sectors. They serve clients globally and focus on agility and excellence.
Responsibilities
- Take ownership of employee contacts
- Receive and resolve inquiries via phone, chats, and emails
- Refer to documentation for holistic inquiry resolution
- Build customer trust through conversations
- Respond to employee-impacting issues
- Consult with partner teams on process changes
Required Skills
- 3+ years of recent customer support experience
- Phone and chat communication skills
- HR knowledge and experience
- Strong communication skills
- Proficiency in computers
- Ability to manage confidential information
- Detail-oriented
- Ability to problem-solve and manage multiple priorities
Preferred Skills
- Experience dealing with customers
- Exceptional empathy skills
- Ability to adjust to changing workloads
Benefits & Perks
- Medical, dental and vision insurance
- 401(k) options
- Career advancement opportunities
- 100% remote work
- Full-time hours
- Life insurance options
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Paid time off (PTO), vacation, and sick leave
