HR Call Center Customer Service Rep

Company Information

Aston Carter provides corporate talent solutions, specializing in various professional sectors. They serve clients globally and focus on agility and excellence.

Responsibilities

• Take ownership of employee contacts
• Receive and resolve inquiries via phone, chats, and emails
• Refer to documentation for holistic inquiry resolution
• Build customer trust through conversations
• Respond to employee-impacting issues
• Consult with partner teams on process changes

Mandatory Requirements

• 3+ years of recent customer support experience
• Phone and chat communication skills
• HR knowledge and experience
• Strong communication skills
• Proficiency in computers
• Ability to manage confidential information
• Detail-oriented
• Ability to problem-solve and manage multiple priorities

Preferred Requirements

• Experience dealing with customers
• Exceptional empathy skills
• Ability to adjust to changing workloads

Benefits

• Medical, dental and vision insurance
• 401(k) options
• Career advancement opportunities
• 100% remote work
• Full-time hours
• Life insurance options
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO), vacation, and sick leave