HR Call Center Customer Service Representative
Aston Carter
Remote United States
About the Company
Aston Carter provides corporate talent solutions in accounting, finance, human resources, talent acquisition, procurement, supply chain and administrative professions.
Responsibilities
- Take ownership of employee contacts
- Receive and resolve inquiries primarily via phone, chat, and email
- Refer to documentation for inquiry resolution
- Respond to employee-impacting issues during leave events
- Consult with partner teams on process changes
- Adjust case management plans based on employee needs
Required Skills
- 3+ years of recent customer support experience
- HR knowledge and experience
- Strong communication skills
- Proficiency in computers
- Ability to manage confidential information
- Detail-oriented
- Problem-solving skills
Preferred Skills
- Experience with phone and chat communications
- Exceptional use of empathy skills
- Ability to adjust to changing workloads
- Managing customer contacts in a fast-paced environment
Benefits & Perks
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) options
- Career advancement opportunities
- Growth opportunities
- Full-time hours
- Health Spending Account (HSA)
- Employee Assistance Program
- Time Off/Leave (PTO, vacation, or sick leave)
