HR Call Center Customer Service Representative

Company Information

Aston Carter provides corporate talent solutions in accounting, finance, human resources, talent acquisition, procurement, supply chain and administrative professions.

Responsibilities

• Take ownership of employee contacts
• Receive and resolve inquiries primarily via phone, chat, and email
• Refer to documentation for inquiry resolution
• Respond to employee-impacting issues during leave events
• Consult with partner teams on process changes
• Adjust case management plans based on employee needs

Mandatory Requirements

• 3+ years of recent customer support experience
• HR knowledge and experience
• Strong communication skills
• Proficiency in computers
• Ability to manage confidential information
• Detail-oriented
• Problem-solving skills

Preferred Requirements

• Experience with phone and chat communications
• Exceptional use of empathy skills
• Ability to adjust to changing workloads
• Managing customer contacts in a fast-paced environment

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) options
• Career advancement opportunities
• Growth opportunities
• Full-time hours
• Health Spending Account (HSA)
• Employee Assistance Program
• Time Off/Leave (PTO, vacation, or sick leave)