Customer Care Specialist

Company Information

Employment Hero is a technology company providing an all-in-one employment operating system for hiring, HR, payroll, and benefits. Founded in 2014, it has a valuation of $2 billion and operates in multiple countries.

Responsibilities

• Responding to and resolving customer tickets, calls, and queries
• Assisting and collaborating with the wider support team
• Proactively analyzing product functionality
• Triage customer support issues
• Escalating issues related to bugs or product Concerns
• Working with customers across multiple channels
• Leveraging internal tools for record maintenance
• Contributing feature requests and Help Centre suggestions

Mandatory Requirements

• 1-2 years experience in a customer service/support environment
• Experience with KeyPay or Employment Hero
• Customer experience in a SaaS environment
• Problem-solving skills
• Strong verbal and written communication skills

Preferred Requirements

• Experience with Zendesk
• Experience with Salesforce
• Ability to manage competing priorities

Benefits

• Remote work flexibility
• Access to cutting-edge tools
• Employee share options (ESOP)
• Generous paternity leave policy
• Subsidised egg freezing
• WFH office expense budget
• Learning and development opportunities