HR Assistant

Company Information

Aston Carter provides corporate talent solutions in various sectors including accounting, finance, human resources, and talent acquisition.

Responsibilities

• Take ownership of employee contacts
• Receive and resolve inquiries via phone, chat, and email
• Resolve inquiries using available documentation
• Build customer trust through empathetic conversations
• Respond to employee-impacting issues during leave events
• Use judgment and rationale to balance processes with employee needs
• Consult and collaborate with partner teams on process changes

Mandatory Requirements

• 3+ years of recent customer support experience
• HR knowledge and experience
• Strong communication skills
• Ability to show and demonstrate empathy
• Proficiency in computers
• Ability to manage confidential and sensitive information
• Detail-oriented
• Ability to analyze and problem-solve

Preferred Requirements

• Experience dealing with customers
• Proven ability to adjust to constantly changing workloads
• Ability to manage multiple priorities

Benefits

• Medical, dental & vision
• 401(k) options
• Career advancement
• Growth opportunities
• 100% remote work
• Full-time hours
• Critical Illness, Accident, and Hospital coverage
• Life insurance
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off