HR Support Consultant

Company Information

Employment Hero is a technology company providing an all-in-one solution for hiring, HR, payroll, and benefits. It operates in the tech sector and has a valuation of $2 billion.

Responsibilities

• Provide support to clients after going live
• Respond to and resolve customer tickets and queries
• Assist with best practice system use education
• Analyze product functionality and test platforms
• Triage customer support issues
• Manage Problem Tickets with urgency
• Collaborate with stakeholders for quick resolutions
• Proactively contribute feature requests and suggestions

Mandatory Requirements

• Relevant HR industry experience
• Strong verbal and written communication skills
• Problem-solving skills
• Ability to manage competing priorities
• Experience with ticketing systems like ZenDesk or Salesforce

Preferred Requirements

• Experience in a SaaS environment
• Tertiary degree in Human Resources or relevant qualification

Benefits

• Remote work flexibility
• Access to cutting-edge tools
• Employee share options
• Generous paternity leave policy
• Subsidized egg freezing
• Work-from-home office expense budget
• Learning and development opportunities