Technical Sales Representative
Holley Performance
Remote
About the Company
Company engaged in automotive products and services, sector unspecified, size unspecified.
Responsibilities
- Respond to customer and dealer support tickets via phone, email, and ticketing system
- Diagnose and troubleshoot customer vehicle and product issues
- Issue RMAs for faulty or returned products
- Document product issues and coordinate follow-up with the Quality Control team
- Manage general information requests and customer communications promptly and accurately
- Support sales efforts by answering product and service questions
- Learn and stay current on new products; educate customers on features and usage
- Maintain accurate CRM records, including customer profiles and interaction notes
- Resolve product or service issues
- Participate in required company events, trade shows, and customer-facing activities
- Assist the Sales Department with dealer and customer support inquiries as needed
Required Skills
- 2-3 years of experience in customer service or technical support
- Strong computer literacy
- Experience with CRM systems
- Ability to analyze technical information and troubleshoot issues
- Well-developed interpersonal, verbal, and written communication skills
- High school diploma or equivalent
Preferred Skills
- Experience supporting automotive or aftermarket performance products
- Knowledge of 1967-1987 Chevy C10 trucks and classic Mustangs
- Comfort working in a fast-paced, customer-facing environment
- Strong attention to detail and documentation skills